FrEquently Asked Questions
I’m vegetarian/pescatrian - can you cater to this?
Yes of course we can! You can swap as many or as little of the regular menu dishes for their course equivalent ensuring you have the perfect 111 by Modou Experience tailored to your needs.
I don’t like some of the ingredients/courses, can this be catered to?
Yes it can. If there is a specific ingredient you don’t like, please just add this to your booking notes and the team will adapt the dish for you. Please just add this to your booking notes prior to your visit.
I require a Vegan/Gluten Free/Dairy Free etc. menu - is this possible?
Yes it is! While some of the ingredients on the dish may not permit a suitable swap that would allow the dish to remain exactly the same, the team are more than happy to provide you with an alternative ensuring you can enjoy your experience. Please just add this to your booking notes prior to your visit.
I have a serious allergy to an ingredient on your menu - what should I do?
Can we kindly ask that you email our customer relations manager, we take allergens very seriously at 111 by Modou and want to ensure you have all the correct information before you visit.
I don’t like wine, do you have a drinks menu?
Yes we do! Just use the ‘Drinks Menu’ tab on the menu page. We have all the same offerings as a regular bar… you’re spoiled for choice!
Are kids welcome at your restaurant?
Yes of course they are! We do not have a kids menu, however kids are more than welcome & we will always try and accommodate in every way possible. If you have any particular queries please email our Customer Relations Manager.
Do you have space for prams?
If you are bringing a pram to the restaurant, we request that you include this in how many people you are booking for. For example, 2 people and one pram would require you to book a table for 3. You are not charged for this seat, it is simply so we can fit this in the space we have!
I’m pregnant and can’t eat specific ingredients - can you cater to this?
Yes we can! If you add to your booking notes that you are pregnant & list any ingredients you cannot have the team will make sure they accommodate this. If there is something you are particularly worried about please email email@example.com
You’re fully booked online for the dates I want to visit, do you have a cancellation list?
The quickest way to secure a cancellation is via our website as this is a live feed to our reservation system. For example, if a guest cancels a table this is automatically shown on our booking page, and is accessed quicker this way. If you were to go via the team to book, this slot may be gone by the time you make contact.
Why can’t I book a table of 2, but I can make a reservation for 4 people?
We’re afraid we have an allocated amount of table sizes for guests! As we have reduced our capacity inline with COVID-19 measures, it is more difficult to reserve a table for 2. We do apologise for any inconvenience caused however the safety of our guests & team are our utmost priority given the current climate.
Do you have a dress code?
No we do not. As long as you’re completely comfortable in your outfit, you’re more than welcome to enjoy our experience!
I am visiting you for a special occasion - can you do anything for this?
Of course, we love to make your visit to the restaurant as special as possible. Please just email your request to the restaurant here: firstname.lastname@example.org
I want to book for 6 or more people, how can I do this?
This won’t be a problem providing we have the space! All you have to do is email our Customer Relations Manager and they will be more than happy to help you out: email@example.com
I have a Gift Voucher that expired during lockdown - can anything be done about this?
Yes! We are extending all gift vouchers for 6 months from the expiry date on them (This is excluding Black Friday Vouchers). If you are unsure about when this will be, please email firstname.lastname@example.org and the team will be able to do this for you!
I have a Gift Voucher that is due to expire & I can’t make a reservation?
Not to worry. We are extending all gift vouchers for 6 months that have been purchased before Friday 21st August 2020. (This is excluding Black Friday Vouchers). If you are unsure about when this will be, please email email@example.com and the team will be able to do this for you!
I have gift vouchers for 111 by Nico, can I use them at 111 by Modou?
Of course you can! Providing they are within their expiry date, you can use them at our restaurant.
I am looking to make a reservation, however I am cautious of the current situation - what should I do?
We completely understand your apprehension. The safety of our team & guests is our utmost priority, we have taken stringent measures to ensure we are in compliance with Government guidelines, you can see them here: 111bymodou.co.uk/wellbeing
We kindly ask that you ensure you are completely comfortable with dining out during this time & consider this before making a reservation.
HOW LATE CAN I ORDER VOUCHERS BEFORE CHRISTMAS?
Orders must be placed before 9am on Monday 21st December to guarantee we send vouchers out ahead of Christmas Day.